Why Choose Us?
“We set up Call Management in 2001. Our primary goal was to provide small and medium-sized enterprises with shared service telephone support. Since then we have continued to expand our service offering to meet the ever-changing needs of our clients and their customers.
Over the last 20 years, we have expanded our portfolio through Live Chat, Email Handling and Social Media Monitoring to support our clients’ customers on their preferred channel.
Call Management is predominantly a people organisation, our staff are our most valuable asset. We have always focused on delivering a quality based service to each of our clients.“
Managing Director – Pat Keogh
Why Choose Call Management?
24x7x365
Call Management operates on a 24×7 basis including weekends and public holidays. This ensures that your customers are supported around the clock.
ISO Certified Customer Support Centre
We are certified with ISO 9001:2015 for Quality Management, ISO 27001:2013 for Information Security Management, and ISO 14001:2015 for Environmental Management. Our commitment to our ISO further ensures our commitment to Quality, Information Security & the Environment throughout all of our processes and systems.
Multi-channel capabilities
Our team can offer your customers the highest quality of customer service via telephone, email, live chat and Market Research.
Flexibility
Call Management can ramp up and down at short notice to meet your ever-changing business needs through our shared and dedicated agent models.
Our team has experience in managing seasonal fluctuations effectively and efficiently on behalf of our clients.
Experience
Call Management has over 20 years experience in providing Customer Relationship Management solutions for our clients. All of our services are tailored to meet our clients’ needs. Our management team support our clients in developing a solution that works best for them – we aim to build long-term and trustworthy relationships with all of our clients.
Shared and Dedicated Support Models
At Call Management we provide both shared and dedicated support models – all solutions are bespoke to our clients’ needs via their preferred channels.
