Telephone Answering Support
Since 2001, Call Management has been providing bespoke Telephone Answering Services to clients across a wide range of industries including Retail, Pharmaceutical, Automotive, and Professional Services firms.
Our telephone answering services are available on a 24x7x365 basis including weekends and public holidays enabling our clients to support their customers continuously. We work with our clients to develop a solution that best suits their needs, including:
- Office Hours;
- Out Of Hours Support;
- Emergency Response.
Based on our client’s projected number of transactions we assign a frontline team on a shared or dedicated agent basis. From offering a variety of telephone answering solutions our team has gained extensive experience in supporting the following functions on behalf of our clients including:
- Customer Information Line;
- Sales Support;
- Receptionist Services;
- Pharmacovigilance;
- Surveying and Telemarketing;
- Promotional and Event Campaigns.
Benefits
Multilingual Capabilities
Our frontline team includes Irish, French, and German speakers, enabling our clients to support customers in their preferred language.
Flexibility and Scalability
We have the capability to ramp up personnel in line with our clients ever-changing needs.
Cost-effective solution
Call Management provides a simple and cost-effective customer support solution that saves your business time and money by seamlessly executing some of your key business functions.
