Live Chat Support
At Call Management we continuously adapt and add to our service portfolio to reach our client’s customers on their preferred channel. In 2014 we began to offer Live Chat Support service to both new and existing clients.
Our frontline team will support customers using our clients’ preferred system. We have experience with the most popular Live Chat platforms including Zendesk, Live Person, and Tawk To.
Our management team will work closely with you to develop a Live Chat Support service that aligns with your business objectives and brand values.
Our Live Chat Support service guarantees
Quick Response
times
All chats are answered in line with industry best practices.
Increased Customer Satisfaction
Our team aims to achieve First Contact Resolution (FCR).
Increase
Sales
Enhance cross-selling and upselling opportunities.
End to end Customer Journey support
We will work with you to develop chatbots to aid customer conversations.
