Emergency Response
Emergency Response Telephone Answering Service
Call Management offers clients an Emergency Response Service to support a wide range of needs. Our aim is to provide an Emergency Response service that meets the ever-diversifying needs of our clients on a 24x7x365 basis. Over the years our Emergency Support services have adapted to meet the needs of different industries.
- Adverse event;
- Emergency lines and campaigns;
- Business continuity and disaster recovery support;
- Product recall.
Adverse event
Our team supports adverse event lines for many clients in the pharmaceutical, property and healthcare sectors. We establish a procedure with clients to deal with all calls in a timely manner.
- Pharmacovigilance- Operating on a 24×7 basis enables us to deliver Pharmacovigilance telephone answering services to several clients. Our management team works with our clients to put comprehensive procedures in place, enabling all transactions to be resolved in a timely manner.
- Adverse weather – Over the last 20 years we have supported our clients during several adverse weather events including Storm Ophelia and the ‘Beast from the East’. We have the infrastructure and security measures in place for our team to deliver our services remotely on behalf of our clients.
Emergency lines and campaigns
If required Call Management can support emergency lines including support for Public Relations (PR) campaigns and helplines. All services will be delivered in a fast turnaround time as required.
Business continuity and disaster recovery support
We understand that it is vitally important to keep your operations running and continuously support your customers no matter what the circumstance is. We work with our clients to establish solutions that seamlessly integrate with Business Continuity and Disaster Recovery plans ensuring that services are interrupted.
Product recall
Call Management handles product recalls from food to electronics. We manage all aspects of the product recall campaign from set-up and launch to customer support. We can reach customers using your preferred method including telephone and bulk text messaging.
