Certifications & Standards

Our Certifications

A Team You Can Trust

ISO 9001:2015
Quality Management

Our team has a proven track record of delivering the highest quality of service to our clients. Call Management is ISO 9001:2015 certified, further ensuring our commitment to providing a high-quality service. Each of our processes and procedures are geared toward industry best practices and enhancing customer satisfaction on behalf of our clients. 

ISO 27001:2013
Information Security

In October 2018 were certified with the ISO 27001:2013. Our Information Security Management System (ISMS) allows us to govern risks associated with information security threats by implementing controls including policies, procedures, and staff training. In addition, to this standard, we are fully compliant with the General Data Protection Regulation (GDPR). 

ISO 14001:2015
Environmental Management

Call Management has been certified with the ISO 14001:2015 for Environmental Management. We are committed to caring for and protecting the environment in which we operate. This international standard is utilized to ensure we manage and sustain our environmental responsibilities in a systematic manner that encourages continuous improvement.

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