Certifications & Standards
Our Certifications
A Team You Can Trust
For Quality
Management
Our team has a proven track record of delivering the highest quality of service to our clients. Call Management is ISO 9001:2015 certified, further ensuring our commitment to providing a high-quality service. Each of our processes and procedures are geared toward industry best practices and enhancing customer satisfaction on behalf of our clients.
For Information Security
Management
ISO 27001 encompasses our Information Security Management System, and our risk assessment policies and operational controls. This compels us to identify and evaluate information security risks throughout our organisation’s operations, and in turn applying the appropriate information security controls. In 2024, our organisation was certified to the newest Information Security standard, ISO 27001:2022.
For Environmental Management
Call Management has been certified with the ISO 14001:2015 for Environmental Management. We are committed to caring for and protecting the environment in which we operate. This international standard is utilized to ensure we manage and sustain our environmental responsibilities in a systematic manner that encourages continuous improvement.
