24x7 ISO Certified Contact Centre

Who We Are

About Our Company

Call Management is a multi-channel ISO certified contact centre. We offer our clients  24×7 Client Relationship Management (CRM) support on a 365 basis. We provide a variety of telephone answering and administrative services to best suit your needs including office hours and after-hours support. Since 2001, Call Management has continuously evolved our service offering to meet our clients changing needs including the addition of Email Support and Market Research to our service portfolio.

Our Services

A Team You Can Trust

Telephone Answering

 Support your customers on a 24x7x365 basis via best-in-class Telephone Answering Support.

Email Support

Provide around-the-clock email support to complement your multi-channel support services.

Live Chat

Develop a Live Chat support service that aligns with your business objectives and brand values.

Market Research

We have extensive experience in carrying out an array of Market Research projects on behalf of our clients.

Our Story

Who Choose Us?

Call Management is an Irish owned and managed Call Centre based in Cork.  Over the last 20 years, we have developed an expertise in managing customer contacts through a variety of channels including Telephone, Email and Live Chat. Call Management’s client base includes both domestic and international clients from a wide variety of sectors including Retail, Professional Services, Healthcare and Automotive industries. We work with our clients to provide a seamless onboarding process and throughout the duration of each account we seek out continuous improvement for service delivery.

Our Certifications

A Team You Can Trust

ISO 9001:2015

Call Management is a quality-focused organization. We are certified with the ISO 9001:2015 for Quality Management.

ISO 27001:2013

Our ISO 27001 certification for Information Security provides our clients with reassurance in relation to the management of Information Security throughout our organization.

ISO 14001:2015

At Call Management, we believe that it is hugely important to operate in an environmentally friendly and sustainable manner.

“Call Management was set up in 2001 with the sole purpose of providing our clients with a 24 by 7 telephone support service. We offer a shared agent model which is a cost-effective solution for our clients. We build long-term partnership relationships with our clients and we continuously look for new ways to enhance client satisfaction.”

 

– Pat Keogh, Managing Director, Call Management & Arema Connect

 

In 2012 we launched our sister company, Arema Connect, focusing our efforts on the ever-changing scope of Customer Contact Centre services, using the latest technologies and digital channels to better serve your customers. Arema Connect offers a suite of outsourced Business Solutions; Multi-channel Contact centers and Market Research Services.

Your services managed around the clock by us

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