24x7 ISO Certified Contact Centre
Who We Are
About Our Company
Call Management is a multi-channel ISO certified contact centre. We offer our clients 24×7 Client Relationship Management (CRM) support on a 365 basis. We provide a variety of telephone answering and administrative services to best suit your needs including office hours and after-hours support. Since 2001, Call Management has continuously evolved our service offering to meet our clients changing needs including the addition of Email Support and Market Research to our service portfolio.
A Team You Can Trust
Support your customers on a 24x7x365 basis via best-in-class Telephone Answering Support.
Provide around-the-clock email support to complement your multi-channel support services.
Develop a Live Chat support service that aligns with your business objectives and brand values.
We have extensive experience in carrying out an array of Market Research projects on behalf of our clients.
Why Choose Us?
Call Management is an Irish owned and managed Call Centre based in Cork. Over the last 20 years, we have developed an expertise in managing customer contacts through a variety of channels including Telephone, Email and Live Chat. Call Management’s client base includes both domestic and international clients from a wide variety of sectors including Retail, Professional Services, Healthcare and Automotive industries. We work with our clients to provide a seamless onboarding process and throughout the duration of each account we seek out continuous improvement for service delivery.
A Team You Can Trust
Call Management is a quality-focused organisation. We are certified with the ISO 9001:2015 for Quality Management.
Our ISO 27001 certification for Information Security provides our clients with reassurance in relation to the management of Information Security throughout our organisation.
We are certified with the ISO 14001:2015 for Environmental Management. At Call Management, we believe that it is hugely important to operate in an environmentally friendly and sustainable manner.
“Call Management was set up in 2001 with the sole purpose of providing our clients with a 24 by 7 telephone support service. We offer a shared agent model which is a cost-effective solution for our clients. We build long-term partnership relationships with our clients and we continuously look for new ways to enhance client satisfaction.”
– Pat Keogh, Managing Director, Call Management & Arema Connect
In 2012 we launched our sister company, Arema Connect, focusing our efforts on the ever-changing scope of Customer Contact Centre services, using the latest technologies and digital channels to better serve your customers. Arema Connect offers a suite of outsourced Business Solutions; Multi-channel Contact centers and Market Research Services.